Free shipping worldwide.
Shipping company varies depending on which size doll you have chosen, but typically your new doll is shipped either UPS or FedEx.
Discrete, confidential packaging. No labels, printed markings, or company logos makes for an easy, stress-free delivery of your new companion.
Each doll is carefully created specifically for you upon order. Please allow up to 1-3 weeks for careful creation & assembly of your new doll companion, and another 3-7 days for shipping. Your order is, however, completed as fast as humanly possible, and we hope to have your new doll arrive for your introduction sooner than expected!
Each doll is thoroughly tested for quality before shipping, and it is our guarantee that your doll shows up in excellent condition. If for some reason it doesn't, we'll fix it! Satisfaction is guaranteed at realdollwires.
To track your order, please visit our Order Tracking Center.
Our #1 concern is true perfection of quality for everyone who has the pleasure of owning one of our luxury sex dolls. Each doll is individually examined and tested for any defects before shipping.
If for some reason there appears to be a defect or damage when initially receiving your doll, please immediately email us a detailed description with quality photos showing your quality issue to [email protected]. If your doll is unused, we will cover the return shipping to return your doll and honor a full refund of said product.
We do not offer returns or refunds on any products for any other reason other than being damaged or defective upon arrival or if you have received the wrong item. If this situation does occur, your return is void if your product shows any signs whatsoever of previous use - we can not and will not accept any returns of any used items.
If your purchase has arrived defective and you have already emailed us, please visit our Return Center to begin our easy, no-hassle return process.
We accept payment via Paypal
Payment Plan Options available. We offer an easy opportunity to to take advantage of locking in our special promotional and sales prices of your doll without having to put 100% down, by offering various monthly payment plan options that allow you to receive your doll immediately and pay using various monthly payment options.
Although buyer's remorse is not something we experience very often with our dolls, we do understand that in rare occurrences, you may wish to cancel your order afterwards.
We allow you to cancel your order within 12 hours of placing your order. Getting your new doll to you as fast as possible is our top priority, so in the event that we have already begun the creation and assembly of your doll, a $150 restocking fee will be assessed and a partial refund will be issued.
Laws, Taxes, Customs, and Import Duties
For orders outside of the United States and Canada, we are not able to provide any assistance on taxes and duties charged by your country's customs upon reception of the product.
Unfortunately, due to local laws and customs restrictions, we cannot ship our luxury dolls to most Middle-Eastern, Islam-oriented countries, including the UAE. (Israel, excluded). We also cannot ship to most countries located in Africa, along with other specific countries such as India and Indonesia. Please check your local laws and customs regulations to make sure what you're purchasing is legal and will easily be delivered into your country. We are not responsible for packages confiscated at customs; however, we certainly will try to help out the absolute best that we can. Here's an article that lists some countries where it may be illegal to purchase or own a sex doll.